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Terms and Conditions
Welcome to Alya Essentials. By purchasing and using our hair products, you agree to the following terms and conditions:
1. Product Usage
- All Alya Essentials products are intended for external use only. Do not ingest any product.
- Perform a patch test before initial use to check for any allergic reactions. Discontinue use immediately if any adverse reactions occur.
- Follow product instructions carefully. Alya Essentials is not liable for any damages caused by misuse or mishandling of products.
2. Ingredients and Allergies
- Alya Essentials products contain natural ingredients, including essential oils, herbal extracts, and other components listed on product labels.
- While we strive to minimize the risk of allergic reactions, we cannot guarantee that our products are suitable for everyone. Please consult a medical professional if you are unsure about using a particular ingredient.
3. Product Effectiveness
- Results may vary based on individual hair type, scalp condition, and frequency of use. Alya Essentials makes no claims of guaranteed results and is not responsible for the efficacy of products on individual users.
4. Refund and Return Policy
- We offer refunds or exchanges on unopened products within 30 days of purchase. Proof of purchase is required.
- Opened or used products are non-refundable, except in cases of manufacturing defects.
- To initiate a return or refund, please contact our customer service team.
5. Shipping and Handling
- Alya Essentials ships domestically and internationally. Shipping fees and delivery times will vary based on the location and selected shipping method.
- We are not responsible for delays caused by shipping carriers or for any customs fees incurred on international orders.
6. Privacy Policy
- We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we handle your data.
7. Intellectual Property
- All content, branding, product designs, and intellectual property on Alya Essentials' website are the property of Alya Essentials. Unauthorized use or duplication is prohibited.
8. Limitation of Liability
- Alya Essentials is not liable for any direct, indirect, or incidental damages resulting from the use or misuse of our products.
- By using our products, you agree to indemnify Alya Essentials from any claims arising from misuse, allergic reactions, or other issues related to product use.
9. Changes to Terms and Conditions
- Alya Essentials reserves the right to update or modify these terms and conditions at any time. Any changes will be posted on our website, and continued use of our products constitutes acceptance of these changes.
Contact Us
For any questions regarding our terms and conditions, please contact us. We appreciate your trust in Alya Essentials and are here to support you on your hair care journey!
Return and Refund Policy
At Alya Essentials, we strive to ensure you’re satisfied with our products. Please review our return policy below:
1. Eligibility for Returns
- Unopened Products: Returns are accepted on products that are unopened, unused, and in their original packaging within 30 days of purchase. A proof of purchase is required for all returns.
- Opened Products: For health and hygiene reasons, opened or used products are generally non-refundable. However, exceptions may apply if there is a manufacturing defect or quality issue; please contact customer service for assistance.
2. Defective or Damaged Items
- If you receive a defective or damaged product, please reach out to us within 7 days of receiving your order. We’ll arrange a replacement or refund, depending on your preference.
3. Return Process
- Contact our customer service team at [contact email/phone number] with your order number and reason for the return.
- Once your return is authorized, we’ll provide instructions for shipping the product back to us.
4. Refunds
- Upon receiving and inspecting the returned product, refunds will be processed to the original payment method within 5-7 business days. Please note that shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
- Exchanges may be allowed for unopened products within the 30-day period. For exchanges due to damage or defect, please contact customer service.
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